Our 30-day guarantee does not mean your family will never encounter lice again within 30 days. No lice-removal service can truthfully promise that. Lice spreads through direct hair-to-hair contact, and re-exposure can happen quickly in schools, activities, and social settings.
What our guarantee does provide is financial protection and continuity of care. If live lice or viable nits are identified within 30 days, your family does not have to start over at full-service pricing. We provide the follow-up at a reduced rate.
If our specialist determines signs are consistent with an incomplete treatment on our end, we make it right at no financial responsibility to you. We stand behind the quality of our work.
It is also important to know that if lice were left from the original treatment, trained specialists can usually identify clear evidence quickly, often well within the first two weeks.